Frequent Q&A
1. How can I pay for my jewelry?
We gladly accept all major credit cards (Visa, Mastercard, American Express, etc.) and PayPal. Depending on your country, additional payment methods may be available. All available options will be displayed on the checkout page.
2. How long does shipping take?
Shipping typically takes 8–15 business days after a 1–3 day processing period.
3. Where is my order?
Once shipped, you will receive a tracking number via email, or you can also contact our customer service email: service@senlita.com to get. You can use it to track your order in real time.
4. What if my package is delayed?
Delays may occasionally occur due to customs or logistics issues. If your tracking has not updated for 7+ days, contact us for support.
5. Do you offer free shipping?
Yes. Orders over $65 USD qualify for free shipping.
6. Can I change my shipping address?
If your order has not shipped yet, contact us immediately and we will assist you.
7. Do you accept returns?
Yes, we accept returns within 7 days of delivery for eligible items.
8. Can I shower or swim with your jewelry on?
We do not recommend prolonged contact with water for any jewelry. Avoid exposure to soaps, chlorine, or saltwater for long periods.
9. How should I care for my jewelry?
Gently wipe your jewelry with a soft cloth after each wear. Store it in a soft pouch or jewelry box to prevent scratches. Avoid perfumes, lotions, and prolonged sunlight exposure to maintain shine and energy.
10. Are your materials safe for sensitive skin?
Yes. We carefully select high-quality metals and responsibly sourced natural or lab-created gemstones suitable for most skin types. If you have a known allergy, please review the material details before purchasing.
11. Do you offer international shipping?
NO, we currently only ship to USA. With the time passing we wil upgrade our website. Stay tuned!